Kai - Privacy Policy
Welcome to Kai, an AI-powered English learning platform. This Privacy Policy explains how we collect, use, and protect your information when you use our website or mobile apps. By creating an account or using Kai, you agree to this Policy and all applicable privacy laws (GDPR, CCPA, etc.).
1. Information We Collect
- Account & Login
- Depending on your device, you may sign in with:
- Email (verification code sent to your inbox)
- Google (Android & iOS)
- Apple ID (iOS)
- We receive only essential information from login providers (e.g., email, name if granted). We never receive passwords from Google or Apple.
Profile & Learning Data
To personalize your learning experience, we store information such as:
- Native language, CEFR English level, goals, motivation, and daily study commitment
- (used by Kai’s lesson planning system )
- Assessment results and skill evaluations
- Word Bank entries, practice history, SRS progress, lesson performance, in-class rewards (gems), and Popcorn game outcomes
- (used to power progress tracking and personalized content)
Activity & Usage
- Cookies on the website to maintain sessions and preferences
- Sessions completed, practice attempts, voice-call interactions, search queries
- Device details, app version, IP address, crash logs, and diagnostic data
We do not collect financial, biometric, or health data.
2. How We Use Your Information
We use your data to:
Provide and improve the service
Deliver lessons, run assessments, generate personalized roadmaps, schedule SRS reviews, manage the Word Bank, and enable Popcorn practice.
Personalize learning
Tailor vocabulary, grammar focus, lesson difficulty, and feedback based on your performance.
Communicate with you
Verification codes, reminders, updates, support responses.
Analytics
Understand feature usage, improve lessons, fix issues.
Security & compliance
Fraud prevention, legal requirements, enforcement of Terms.
We never sell your personal information.
3. Data Sharing
We share data only with:
- Service providers (cloud hosting, analytics tools, email services)
- Login providers (Google & Apple) to verify your identity
- Legal authorities if required
- Business transferees in case of merger or acquisition
- Aggregated, anonymized data, which cannot identify you
4. Data Security
We use industry-standard protections:
- Encrypted data transmission (HTTPS)
- Secure storage for sensitive data
- Strict access controls
- Monitoring for suspicious activity
If a data breach occurs, we will notify users and regulators as legally required.
5. Your Rights
Depending on your region, you may:
- Access or request a copy of your data
- Correct inaccurate information
- Delete your account and personal data
- Restrict or object to certain data uses
- Withdraw consent for optional communications
- Export your data (portability)
Contact us at hi@kaistory.ai to exercise your rights.
6. Data Retention
We retain your data while your account is active. If you request deletion, we remove or anonymize your data unless retention is required for legal or security reasons.
7. International Transfers
Your data may be processed in countries outside your residence. We use legally approved safeguards (e.g., EU standard contractual clauses) to protect transfers.
8. Premium Users
Kai offers Premium plans that unlock additional learning capabilities.
- Free users can access only the first unit, which includes 4 lessons.
- To continue the learning journey beyond this initial unit, users must upgrade to a Premium plan.
- Premium users can use their personalized learning plan without limits, including full access to lessons generated for their level, goals, and progress.
- For Premium users, Kai uses more advanced AI models and personalization logic to create deeper, more adaptive lesson plans tailored to individual learning needs.
All data collected and processed for Premium features is handled in accordance with this Privacy Policy and is subject to the same security, retention, and user rights described above.
9. Changes to This Policy
We may update this Policy as our product evolves. Significant changes will be communicated via email or in-app notices. Continued use of Kai means you accept the updated terms.
10. Contact Us
Email: hi@kaistory.ai
Address: Kai Language Lab, 450 Southwest Marine Drive Marine Gateway, Floor 18, Suite, Unit 1800, Vancouver, BC V5X 0C3, Canada